Overview of the Service October ’18 release

Overview of the Service October ’18 release

The October ’18 release introduces new investments in service areas, including Customer Service, Field Service, and the Dynamics 365 Portal. The latest release of Dynamics 365 for Customer Service enables holistic customer engagement across various touchpoints, while improving operational efficiency and organizational productivity. Among the new features is service scheduling powered by Universal Resource Scheduling. The Omni-channel Engagement Hub is a cloud-based service that […]

Overview of Dynamics 365 for Sales October ’18 release – Part 3

Overview of Dynamics 365 for Sales October ’18 release – Part 3

  Feature Release type Target release month Talking points Public Preview October 2018 Never forget that detail about your stakeholder with talking points Salespeople interact with many people over a period of time. Remembering every detail about every person they interact with isn’t always possible. Talking points helps busy salespeople by looking at their past communications to extract key details […]

Overview of Dynamics 365 for Sales October ’18 release – Part 2

Overview of Dynamics 365 for Sales October ’18 release – Part 2

  Feature Release type Target release month LinkedIn insights General Availability October 2018 Build intelligent sales applications and business processes powered by LinkedIn insights Dynamics 365 applications powered by LinkedIn insights are taken to the next level by combining the modular and customizable LinkedIn Sales Navigator controls with the power and flexibility of Dynamics 365 Business Process Flows. Any business process, including the […]

Overview of Dynamics 365 for Sales October ’18 release – Part 1

Overview of Dynamics 365 for Sales October ’18 release – Part 1

Overview of Dynamics 365 for Sales October ’18 release – Part 1 Microsoft Dynamics 365 for Sales enables digital transformation by delivering productivity at scale and AI-driven analytics, and by modernizing the sales team collaboration through better-together integration across the Microsoft ecosystem. The broad expansion to the sales suite allows organizations to modernize and extend their sales processes and applications […]

Overview of Dynamics 365 for Marketing October ’18 release – Part 5

Overview of Dynamics 365 for Marketing October ’18 release – Part 5

Feature Release type Target release month Additional languages and geographies General Availability October 2018 New geographical and language support   For the October 2018 release, we will greatly expand the set of languages and geographies where Dynamics 365 for Marketing is available and supported. Language availability Dynamics 365 for Marketing is currently available in 8 languages. We’ll be adding 33 […]

Overview of Dynamics 365 for Marketing October ’18 release – Part 4

Overview of Dynamics 365 for Marketing October ’18 release – Part 4

  Feature Release type Target release month Richer segmentation experience General Availability October 2018 Richer segmentation experience The improved segment designer enables marketers and business analysts to create segments more easily and efficiently. A host of new business-centric operators will make it simpler for business users to create complex, business-centric marketing segments, allowing them to easily create segments for targeted […]

Overview of Dynamics 365 for Marketing October ’18 release – Part 3

Overview of Dynamics 365 for Marketing October ’18 release – Part 3

  Feature Release type Target release month Marketing calendar for planning General Availability October 2018 Marketing calendar for planning The marketing calendar control lets marketers visualize a variety of marketing activities that have a start and end date. Effectively, marketers can view many elements of a campaign (such as events) on the same calendar, providing an easy overview. The calendar […]

Overview of Dynamics 365 for Marketing October ’18 release – Part 1

Overview of Dynamics 365 for Marketing October ’18 release – Part 1

Dynamics 365 for Marketing delivers comprehensive capabilities for creating and running multi-channel campaigns to generate leads for your sales team using simple drag-and-drop design tools. In the October ’18 release, new capabilities include account-based marketing and deeper LinkedIn integration. The marketing app also supports additional languages and is available in more markets. These key areas of investment are designed to […]